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How jpspin Protects Your Personal Data

At jpspin, your personal data is collected only for what your account needs — deposits via DANA, OVO, GoPay or QRIS, identity verification, and support contact — and…

No data sold to third partiesDANA, OVO, GoPay, QRIS payments handled securelyAccount data encrypted at restRetention periods clearly definedContact us to request data changes

Explore Lobby Read FAQ

Browse What Data We Collect and Why

jpspin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with jpspin, we collect the information needed to run your account: your name, email address, phone number, and payment details for DANA, OVO, GoPay, or QRIS transactions. We also log device identifiers and session timestamps to detect unauthorised access attempts. Behavioural

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data — which game rooms you visit, how long sessions last — is retained for service improvement and fraud prevention only. Access to this platform depends on local law, and we apply data handling standards consistent with that jurisdiction. We do not collect data from you
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beyond what your account activity generates, and we do not combine your data with third-party marketing databases.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

Our privacy team is reachable through three direct channels. Whether you want to correct stored data, request a copy of what we hold, or ask us to delete your account records, our…

Live Chat Start a live chat session directly from your account dashboard. Privacy requests submitted here are tagged as high-priority and acknowledged within four business hours, every day between 08:00 and 23:00 WIB.

Email Support Send your privacy request to our dedicated support email. Include your registered phone number or DANA/OVO account reference so we can locate your record and respond accurately within one business day.

In-Account Form Navigate to Account Settings, then select Privacy & Data on your device. This form routes your request directly to the data team, bypassing general support queues for faster handling of deletion or correction submissions.

DATA HANDLING STANDARDS

Explore How We Secure and Manage Your Information

Every piece of account data jpspin holds is protected by AES-256 encryption at rest and TLS 1.3 in transit.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which game rooms are visited most. You can disable non-essential cookies from your browser settings; session cookies are required for the account to function correctly.

Payment Data Retention

DANA, OVO, GoPay, and QRIS transaction records are retained for the period required by applicable financial regulations. After that window, payment logs are anonymised so they can no longer be linked back to your account identity.

Account Security Practices

Login attempts are monitored for unusual patterns — multiple failed entries from an unrecognised device trigger a temporary lock and an email alert to your registered address. You can review active sessions at any time under Account Settings on your device.

Data Retention Periods

Active account data is held for as long as your account is open. If you close your account, personal identifiers are deleted within 30 days; anonymised usage data may be retained for up to 12 months for fraud analysis purposes only.

Third-Party Data Sharing

We share data only with payment processors handling your DANA, OVO, GoPay, or QRIS transactions, and with identity-verification partners where local law requires it. No marketing companies or data brokers receive your personal information.

Requesting Data Changes

Submit a correction or deletion request via live chat, email, or the in-account Privacy & Data form. We confirm receipt within four business hours and complete verifiable requests within five business days of identity confirmation.

Answers to Your Privacy Policy Questions

These are the questions our account holders ask most often about how jpspin handles personal data. If your question is not covered here, our support team is available daily between 08:00 and 23:00 WIB via live chat or email to address it directly.

We collect your name, email address, phone number, and the payment account details you use — DANA, OVO, GoPay, or QRIS. We also log device identifiers and session timestamps to protect your account from unauthorised access attempts.

Yes. Submit a data-access request through the in-account Privacy & Data form or via our support email. After we verify your identity, we will send a structured summary of your stored data within five business days.

Navigate to Account Settings on your device, open the Privacy & Data section, and submit a deletion request. Our data team processes confirmed deletion requests within 30 days of identity verification and sends a written confirmation when complete.

No. We share account data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners where local law requires it. Your information is never passed to advertising networks or data brokers.

Payment records for DANA, OVO, GoPay, and QRIS transactions are retained for the period required under applicable financial regulations. Once that period expires, records are anonymised and can no longer be connected to your account identity.

We use session cookies — required for account login — and analytics cookies to understand which game rooms are used most. You can turn off analytics cookies in your browser settings at any time without losing access to your account.

Reach our privacy team via live chat (08:00–23:00 WIB daily) or by email using your registered phone or DANA account reference. We acknowledge privacy complaints within four business hours and aim to resolve them within five business days.

How jpspin Protects Your Personal Data

Open a Privacy Request With Our Team

Explore How We Secure and Manage Your Information

Cookies and Tracking

Payment Data Retention

Account Security Practices

Data Retention Periods

Third-Party Data Sharing

Requesting Data Changes

Answers to Your Privacy Policy Questions

01 What personal data does jpspin collect when I open an account?

02 Can I request a copy of all the data jpspin holds about me?

03 How do I ask jpspin to delete my personal data?

04 Does jpspin share my data with advertisers or third-party marketers?

05 How long does jpspin keep my payment transaction records?

06 What cookies does jpspin use and how can I manage them?

07 Who can I contact if I have a complaint about how my data was handled?

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